FAQs and Troubleshooting

Need Support? Find Ubidots' in-app chat channel

Locate our chat channel, reach our team and get support a note away

Written by David Sepúlveda
Updated over a week ago

Plans & Billing: Am I billed for inactive devices?

Learn how a "non-billable" device is defined

Written by Agustin Pelaez
Updated over a week ago

How to Contribute to Ubidots Localization

Become an Ubidots’ localization contributor and help bring Ubidots to more countries

Written by David Sepúlveda
Updated over a week ago

How to downgrade your account to Ubidots STEM

Downgrade your account to our free STEM plan

Written by Cristina
Updated over a week ago

Accessing Ubidots

What web browsers does Ubidots support? Where do I login? How do my App's end-users login?

Written by David Sepúlveda
Updated over a week ago

How many "dots" can I send to Ubidots?

Data Ingestion Rates and Data Capacity for Ubidots Account

Written by David Sepúlveda
Updated over a week ago

Becoming an Ubidots IoT Entrepreneur

Some up-front questions and answers when beginning your application's development with Ubidots

Written by David Sepúlveda
Updated over a week ago

Ubidots Support Standards and Resources

Communicating with Ubidots is simple; here are some Standards and Resources Ubidots employs to ensure quality support for our users.

Written by David Sepúlveda
Updated over a week ago

Plans & Billing: My Free Trial Ended - What now?

Common questions and facts for what to expect after the Free 30 Day Trial has ended

Written by David Sepúlveda
Updated over a week ago

“CSRF token” error message

Follow these steps if you see a CSRF error message when logging into your Ubidots account.

Written by David Sepúlveda
Updated over a week ago

Espressif ESP8266 "Preflight" checklist before sending data to Ubidots Cloud

Before making a HTTP request to Ubidots using your Espressif ESP8266 module, follow this checklist to mitigate early bugs or errors

Written by Isabel Lopez
Updated over a week ago

Plans & Billing: Ubidots Pricing

Pricing guide for solutions powered by Ubidots and Ubidots STEM

Written by David Sepúlveda
Updated over a week ago

What Is "Cat-M1" and What Does It Mean for IoT?

Learn what Cat-M1 is and how it affects and improves your IoT efforts.

Written by Isabel Lopez
Updated over a week ago

Where can I find the Variable ID?

Learn how to use Variable IDs and API Labels.

Written by David Sepúlveda
Updated over a week ago

How can I delete a range of data points?

Learn how to delete set of value in your account making a delete request

Written by Isabel Lopez
Updated over a week ago

Cellular and WiFi "Preflight" checklist to sending data to Ubidots Cloud

Before trying to send data to Ubidots using your WiFi and Cellular modules, mitigate errors with this preflight checklist.

Written by Isabel Lopez
Updated over a week ago

What is the difference between Ubidots and Ubidots STEM?

What to consider when choosing between an Ubidots commercial license and Ubidots STEM plan

Written by Cristina
Updated over a week ago

Security: Is Ubidots Secure?

How Ubidots manages security and what are some best practices to keep your data safe.

Written by David Sepúlveda
Updated over a week ago

What are Variables?

Learn the definition of an Ubidots variable

Written by David Sepúlveda
Updated over a week ago

Plans & Billing: What are "dots"?

Learn how data ingestion and extraction is metered in Ubidots

Written by David Sepúlveda
Updated over a week ago

How long is my data stored for?

Data retention considerations based on your account type

Written by Gustavo Andrés Angulo
Updated over a week ago

How many "dots" can I send with Ubidots STEM

Data Ingestion Rates and Monthly Capacity for Ubidots STEM users.

Written by Gustavo Andrés Angulo
Updated over a week ago