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FAQs and Troubleshooting
FAQs and Troubleshooting
A compilation of the most commonly asked questions by Ubidots users
+2
22 articles in this collection
Written by
Agustin Pelaez,
Gustavo Andrés Angulo,
David Sepúlveda
and 2 others
Need Support? Find Ubidots' in-app chat channel
Locate our chat channel, reach our team and get support a note away
Written by
David Sepúlveda
Updated over a week ago
Plans & Billing: Am I billed for inactive devices?
Learn how a "non-billable" device is defined
Written by
Agustin Pelaez
Updated over a week ago
How to Contribute to Ubidots Localization
Become an Ubidots’ localization contributor and help bring Ubidots to more countries
Written by
David Sepúlveda
Updated over a week ago
How to downgrade your account to Ubidots STEM
Downgrade your account to our free STEM plan
Written by
Cristina
Updated over a week ago
Accessing Ubidots
What web browsers does Ubidots support? Where do I login? How do my App's end-users login?
Written by
David Sepúlveda
Updated over a week ago
How many "dots" can I send to Ubidots?
Data Ingestion Rates and Data Capacity for Ubidots Account
Written by
David Sepúlveda
Updated over a week ago
Becoming an Ubidots IoT Entrepreneur
Some up-front questions and answers when beginning your application's development with Ubidots
Written by
David Sepúlveda
Updated over a week ago
Ubidots Support Standards and Resources
Communicating with Ubidots is simple; here are some Standards and Resources Ubidots employs to ensure quality support for our users.
Written by
David Sepúlveda
Updated over a week ago
Plans & Billing: My Free Trial Ended - What now?
Common questions and facts for what to expect after the Free 30 Day Trial has ended
Written by
David Sepúlveda
Updated over a week ago
“CSRF token” error message
Follow these steps if you see a CSRF error message when logging into your Ubidots account.
Written by
David Sepúlveda
Updated over a week ago
Espressif ESP8266 "Preflight" checklist before sending data to Ubidots Cloud
Before making a HTTP request to Ubidots using your Espressif ESP8266 module, follow this checklist to mitigate early bugs or errors
Written by
Isabel Lopez
Updated over a week ago
Plans & Billing: Ubidots Pricing
Pricing guide for solutions powered by Ubidots and Ubidots STEM
Written by
David Sepúlveda
Updated over a week ago
What Is "Cat-M1" and What Does It Mean for IoT?
Learn what Cat-M1 is and how it affects and improves your IoT efforts.
Written by
Isabel Lopez
Updated over a week ago
Where can I find the Variable ID?
Learn how to use Variable IDs and API Labels.
Written by
David Sepúlveda
Updated over a week ago
How can I delete a range of data points?
Learn how to delete set of value in your account making a delete request
Written by
Isabel Lopez
Updated over a week ago
Cellular and WiFi "Preflight" checklist to sending data to Ubidots Cloud
Before trying to send data to Ubidots using your WiFi and Cellular modules, mitigate errors with this preflight checklist.
Written by
Isabel Lopez
Updated over a week ago
What is the difference between Ubidots and Ubidots STEM?
What to consider when choosing between an Ubidots commercial license and Ubidots STEM plan
Written by
Cristina
Updated over a week ago
Security: Is Ubidots Secure?
How Ubidots manages security and what are some best practices to keep your data safe.
Written by
David Sepúlveda
Updated over a week ago
What are Variables?
Learn the definition of an Ubidots variable
Written by
David Sepúlveda
Updated over a week ago
Plans & Billing: What are "dots"?
Learn how data ingestion and extraction is metered in Ubidots
Written by
David Sepúlveda
Updated over a week ago
How long is my data stored for?
Data retention considerations based on your account type
Written by
Gustavo Andrés Angulo
Updated over a week ago
How many "dots" can I send with Ubidots STEM
Data Ingestion Rates and Monthly Capacity for Ubidots STEM users.
Written by
Gustavo Andrés Angulo
Updated over a week ago