FAQs and Troubleshooting

A compilation of the most commonly asked questions by Ubidots users

Agustin Pelaez avatar Gustavo Andrés Angulo avatar David Sánchez avatar +4
21 articles in this collection
Written by Agustin Pelaez, Gustavo Andrés Angulo, David Sánchez and 4 others

Plans & Billing: Am I billed for inactive devices?

Learn how a "non-billable" device is defined
Agustin Pelaez avatar
Written by Agustin Pelaez
Updated over a week ago

How to Contribute to Ubidots Localization

Become an Ubidots’ localization contributor and help bring Ubidots to more countries
David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

How to downgrade your account to Ubidots STEM

Downgrade your account to our free STEM plan
Cristina avatar
Written by Cristina
Updated over a week ago

Accessing Ubidots

What web browsers does Ubidots support? Where do I login? How do my App's end-users login?
David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

How many "dots" can I send to Ubidots?

Data Ingestion Rates and Data Capacity for Ubidots Account
David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

Becoming an Ubidots IoT Entrepreneur

Some up-front questions and answers when beginning your application's development with Ubidots
David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

Ubidots Support Standards and Resources

Communicating with Ubidots is simple; here are some Standards and Resources Ubidots employs to ensure quality support for our users.
David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

Plans & Billing: My Free Trial Ended - What now?

Common questions and facts for what to expect after the Free 30 Day Trial has ended
David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

“CSRF token” error message

Follow these steps if you see a CSRF error message when logging into your Ubidots account.
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

Espressif ESP8266 "Preflight" checklist before sending data to Ubidots Cloud

Before making a HTTP request to Ubidots using your Espressif ESP8266 module, follow this checklist to mitigate early bugs or errors
Maria Hernandez avatar
Written by Maria Hernandez
Updated over a week ago

Plans & Billing: Ubidots Pricing

Pricing guide for solutions powered by Ubidots and Ubidots STEM
David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

What Is "Cat-M1" and What Does It Mean for IoT?

Learn what Cat-M1 is and how it affects and improves your IoT efforts.
Maria Hernandez avatar
Written by Maria Hernandez
Updated over a week ago

Where can I find the Variable ID?

Learn how to use Variable IDs and API Labels.
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

How can I delete a range of data points?

Learn how to delete set of value in your account making a delete request
Maria Hernandez avatar
Written by Maria Hernandez
Updated over a week ago

Cellular and WiFi "Preflight" checklist to sending data to Ubidots Cloud

Before trying to send data to Ubidots using your WiFi and Cellular modules, mitigate errors with this preflight checklist.
Maria Hernandez avatar
Written by Maria Hernandez
Updated over a week ago

What is the difference between Ubidots and Ubidots STEM?

What to consider when choosing between an Ubidots commercial license and Ubidots STEM plan
Cristina avatar
Written by Cristina
Updated over a week ago

Security: Is Ubidots Secure?

How Ubidots manages security and what are some best practices to keep your data safe.
Jose Garcia avatar
Written by Jose Garcia
Updated over a week ago

What are Variables?

Learn the definition of a Ubidots variable
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

Plans & Billing: What are "dots"?

Learn how data ingestion and extraction is metered in Ubidots
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

How long is my data stored for?

Data retention considerations based on your account type
Gustavo Andrés Angulo avatar
Written by Gustavo Andrés Angulo
Updated over a week ago

How many "dots" can I send with Ubidots STEM

Data Ingestion Rates and Monthly Capacity for Ubidots STEM users.
Gustavo Andrés Angulo avatar
Written by Gustavo Andrés Angulo
Updated over a week ago