Yes — if you accidentally delete a device or variable in Ubidots, there's still a chance to recover it.
Ubidots keeps deleted items in a soft-deleted state for a limited time. This means the data is not immediately erased from the system and can potentially be recovered by our support team.
⚠️ Charges may apply
Data recovery is a manual process and hence falls into the category of professional services, meaning:
Hourly fees may apply depending on the time estimation from our DevOps team.
Applies only to Enterprise customers.
To request a recovery:
Contact support@ubidots.com as soon as possible.
Provide the name or ID of the deleted device or variable.
Include the approximate deletion date.
⚠️ Important
Recoveries are only possible within a short retention window (typically a few days). After that, the data may be permanently removed.