Yes — if you accidentally delete a device or variable in Ubidots, there's still a chance to recover it.
Ubidots keeps deleted items in a soft-deleted state for a limited time. This means the devices or variables are not immediately erased from the system and can potentially be recovered by our support team.
This applies only to deleted devices and variables, not to deleted data values
When you delete an entire device or variable, it goes into a soft-deleted state and may be recoverable for a limited time.
Deleting historical values from a variable that still exists works differently. Those values are removed immediately and permanently, and cannot be recovered by our support team.
Before deleting data from a variable, we recommend exporting it first. See GDPR: How to Export my data.
Charges may apply
Recovering a device or variable is a manual process and hence falls into the category of professional services, meaning:
Hourly fees may apply depending on the time estimation from our DevOps team.
Applies only to Enterprise customers.
To request a recovery:
Contact support@ubidots.com as soon as possible. Recoveries are only possible within a short retention window, typically a few days.
Provide the name or ID of the deleted device or variable.
Include the approximate deletion date.