What are Ubidots Fees?

The Services being subscribed to, and their associated fees and engagement levels, are described at https://ubidots.com/pricing.

How will I be billed?

Ubidots bills within the first 3 days of the month and in the REARS meaning all billing is processed in the first three days of the month for services rendered in the previous month. For example, on January 2nd a user might be billed or invoiced for services rendered Dec. 1 to Dec 31st. 

When will I be billed?

Ubidots sends invoices and executes billing within the first 3 days of the month. If no credit card is on file or billing is not completed within 30 days of invoicing, services are liable to be terminated at the discretion of Ubidots.

What can I expect on my bill?

All users will be emailed an invoice for services rendered in any particular month. Included within this invoice will be the License Type (Developer, IoT Lab, Industrial, Custom), Dot Count (in Millions), Device Count (counted individually), SMS (counted individually), Email (counted in blocks of 1,000), Events (telegram and webhooks), Organizations (not billed), Apps (counted individually). 

How long do I have to pay my bill?

We may choose to bill for Online Service Fees through an invoice, in which case, full payment for invoices issued in any given month must be received by Ubidots within 30 days after the date of the invoice, or the Online Services may be terminated or suspended as soon as one day after the date due as indicated on the invoice. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection.

I would like to upgrade my plan - how do I do so?

To upgrade a license from one plan to the next, simply access the billing section of your account and toggle to the appropriate plan to fit your business' needs.

Does Ubidots offer discounts?

It is not standard practice for Ubidots to discount prices, but any requests can be made to sales@ubidots.com which will be looked at on a one-on-one basis. 

I need custom development - who do I talk to?

Any requests can be made to sales@ubidots.com which will be processed by Ubidots Development Operations team and you will be responded to in prompt fashion.

I have more questions, where can I find them?

If you have any burning questions not found in this simple starter check out the below resources for more support: 

I have a problem with my bill, who do I contact?

You have 30 days after receiving the invoice to dispute any charges to support@ubidots.com. Agreed-upon changes to a past invoice will be reflected in the next applicable invoice to you or credited back on appropriate and mutually accommodating terms.

I would like to terminate my services or close my account.

Online Services Termination
You may terminate your subscription to the Online Services of Ubidots without cause at any time upon written request to Ubidots. Such requests shall be deemed accepted by a written response verifying Ubidots received Your request.

Ubidots may terminate Your subscription to the Online Services at any time without cause upon 30 days’ written notice to You, or automatically if you fail to comply with any term or condition provided within this article or elsewhere in Ubidots Terms and Services.

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