You can brand and customize all emails that will be sent from your Ubidots applications so that, for example, event emails are sent from your custom domain and a defined sender. Those emails include alerts, scheduled reports and data export notifications.
NOTE: You can also configure white-label emails at the account level. The difference between the app and account options is the emails that they cover:
If you wish to configure both the app and account white labels, the email addresses must be different. |
Requirements
An Industrial license or greater; or an active trial account.
1. Configure "from" email address and sender name
Follow the steps below to set up a custom email address and sender name from which all email alerts coming from your application will be sent.
Step 1: Head to "Apps" in the navigation bar.
Step 2: Click on the pencil button of the app you want to work on.
Step 3: Go to the "domain" section.
Step 4: Edit both the "from name" and "from email" fields as you see fit.
IMPORTANT NOTE: If you have already set up an email address and name, you must first click on "remove".
Step 5: Click on the "send verification" button.
IMPORTANT NOTE: The email address must exist in your email domain, or just be a valid one, because a verification email will me sent from Postmark. The email address must belong to a company's domain — major email providers such as Gmail, Yahoo, or Outlook addresses aren't valid.
Step 6: Go to your email and confirm the message sent by Postmark.
Step 7: Head back to the "domain" section in your app and check if the email address and name have been verified. You should see the "remove verification" button if that's the case.
2. Result
Once you have completed the steps above, all emails coming from your app, including event alerts, reports or data export notifications will be customized under your brand and setup.
