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Application Branding: How to white-label emails coming from your application
Application Branding: How to white-label emails coming from your application

Learn to custom brand email notifications coming from your application with your email address and sender name of choice.

David Sepúlveda avatar
Written by David Sepúlveda
Updated over a week ago

You can brand and customize all emails that will be sent from your Ubidots applications so that, for example, event emails are sent from your custom domain and a defined sender. Those emails include alerts, scheduled reports and data export notifications.

NOTE: You can also configure white-label emails at the account level. The difference between the app and account options is the emails that they cover:

  • The account white label covers emails of events or reports that are not assigned to an organization (and, therefore, to an app).

  • On the other hand, the app white label covers only emails of events and reports that are assigned to the white-labeled app.

If you wish to configure both the app and account white labels, the email addresses must be different.


1. Configure from Email Address and Sender Name

Follow the steps below to set up a custom email address and sender name from which all email alerts coming from your application will be sent.

Step 1: Head to "Apps" in the navigation bar.
Step 2: Click on the pencil button of the app you want to work on.

Step 3: Go the the "domain" section.

Step 4: Edit both the "from name" and "from email" fields as you see fit.​

IMPORTANT NOTE: If you have already set up an email address and name, you must first click on "remove".

Step 5: Click on the "send verification" button.

IMPORTANT NOTE: The email address must exist in your email domain or just be a valid one because a verification email will me sent from Postmark. The email address must belong to a company's domain — major email providers such as Gmail, Yahoo, or Outlook addresses aren't valid.

Step 6: Go to your email and confirm the message sent by Postmark.

Step 7: Head back to the "domain" section in your app and check if the email address and name have been verified. You should see the "remove verification" button if that's the case.

2. Result

Once you have completed the steps above, all emails coming from your app, including Event alerts, Reports or data export notifications will be customized under your brand and setup.

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