FAQs and Troubleshooting

A compilation of the most commonly asked questions by Ubidots users

Cameron Klotz avatar David Sánchez avatar Maria Carlina Hernandez avatar +3
22 articles in this collection
Written by Cameron Klotz, David Sánchez, and Maria Carlina Hernandez and 3 others

Accessing Ubidots

What web browsers does Ubidots support? Where do I login? How do my App's end-users login?
Cameron Klotz avatar
Written by Cameron Klotz
Updated over a week ago

How many "dots" can I send to Ubidots?

Data Ingestion Rates and Data Capacity for Ubidots Account
Cameron Klotz avatar
Written by Cameron Klotz
Updated over a week ago

Becoming an Ubidots "Developer"

Some up-front questions and answers when beginning your application's development with Ubidots
Cameron Klotz avatar
Written by Cameron Klotz
Updated over a week ago

Ubidots Support Standards and Resources

Communicating with Ubidots is simple; here are some Standards and Resources Ubidots employs to ensure quality support for our users.
Cameron Klotz avatar
Written by Cameron Klotz
Updated over a week ago

My Free Trial Ended - What now?

Common questions and facts for what to expect after the Free 30 Day Trial has ended
Cameron Klotz avatar
Written by Cameron Klotz
Updated over a week ago

“CSRF token” error message

Follow these steps if you see a CSRF error message when logging into your Ubidots account.
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

Espressif ESP8266 "Preflight" checklist before sending data to Ubidots Cloud

Before making a HTTP request to Ubidots using your Espressif ESP8266 module, follow this checklist to mitigate early bugs or errors
Maria Carlina Hernandez avatar
Written by Maria Carlina Hernandez
Updated over a week ago

Ubidots Pricing

Pricing guide for solutions powered by Ubidots and Ubidots for Education
Cameron Klotz avatar
Written by Cameron Klotz
Updated over a week ago

What Is "Cat-M1" and What Does It Mean for IoT?

Learn what Cat-M1 is and how it affects and improves your IoT efforts.
Maria Carlina Hernandez avatar
Written by Maria Carlina Hernandez
Updated over a week ago

Where can I find the Variable ID?

Learn how to use Variable IDs and API Labels.
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

How can I delete a range of data points?

Learn how to delete set of value in your account making a delete request
Maria Carlina Hernandez avatar
Written by Maria Carlina Hernandez
Updated over a week ago

Derived Variables with Ubidots for Education

Learn which functions exist using Derived Variables in Ubidots for Education
Catalina Meneses avatar
Written by Catalina Meneses
Updated over a week ago

Cellular and WiFi "Preflight" checklist to sending data to Ubidots Cloud

Before trying to send data to Ubidots using your WiFi and Cellular modules, mitigate errors with this preflight checklist.
Maria Carlina Hernandez avatar
Written by Maria Carlina Hernandez
Updated over a week ago

I can't find the "Sources" tab

David Sánchez avatar
Written by David Sánchez
Updated over a week ago

What is the difference between Ubidots and Ubidots for Education?

What to consider when choosing between Ubidots and Ubidots for Education platform?
Maria Carlina Hernandez avatar
Written by Maria Carlina Hernandez
Updated over a week ago

Is Ubidots Secure?

How Ubidots manages security and what are some best practices to keep your data safe.
Jose Garcia avatar
Written by Jose Garcia
Updated over a week ago

What are Variables?

Learn the definition of a Ubidots variable
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

What are "dots"?

A "dot" - as in "Ubidots"- is the term we coined to every sensor data-point
David Sánchez avatar
Written by David Sánchez
Updated over a week ago

How many "dots" can I send with Ubidots for Education?

Data Ingestion Rates and Monthly Capacity for Ubidots for Education users.
Gustavo Andrés Angulo avatar
Written by Gustavo Andrés Angulo
Updated over a week ago

How long is my data stored for?

Data retention considerations based on your account type
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Written by Gustavo Andrés Angulo
Updated over a week ago

How much are credits worth?

Learn how your credits balance is consumed as you use the Ubidots for Education platform
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Written by Gustavo Andrés Angulo
Updated over a week ago

How Ubidots for Education Credits Work

Frequently Asked Questions (FAQs) about Ubidots for Education Credits.
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Written by Gustavo Andrés Angulo
Updated over a week ago