FAQs and Troubleshooting

A compilation of the most commonly asked questions by Ubidots users

+3
20 articles in this collection
Written by Cameron Klotz, Maria Carlina Hernandez, and David Sánchez and 3 others

Ubidots Support Standards and Resources

Communicating with Ubidots should be simple; here are some Standards and Resources Ubidots employs to ensure quality support for users.
Written by Cameron Klotz
Updated over a week ago

My Free Trial Ended - What now?

Common questions and facts for what to expect after the Free 30 Day Trial for Ubidots for Business has ended
Written by Cameron Klotz
Updated over a week ago

Automatically provision Devices and Variables with Ubidots API Labels

Skip the headache of device and variable setup in your Ubidots account by using Device and Variable API Labels in your firmware.
Written by Maria Carlina Hernandez
Updated over a week ago

“CSRF token” error message

Follow these steps if you see a CSRF error message when logging into your Ubidots for Business account.
Written by David Sánchez
Updated over a week ago

Espressif ESP8266 "Preflight" checklist before sending data to Ubidots Cloud

Before making a HTTP request to Ubidots using your Espressif ESP8266 module, follow this checklist to mitigate early bugs or errors
Written by Maria Carlina Hernandez
Updated over a week ago

Ubidots Pricing

Pricing guide for solutions powered by Ubidots for Education and Ubidots for Business
Written by Cameron Klotz
Updated over a week ago

Derived Variables Functions

Learn which functions exist using Derived Variables in Ubidots
Written by Catalina Meneses
Updated over a week ago

Where can I find the Variable ID?

Learn how to use Variable IDs and API Labels.
Written by David Sánchez
Updated over a week ago

How can I delete a range of data points?

Learn how to delete set of value in your account making a delete request
Written by Maria Carlina Hernandez
Updated over a week ago

Cellular and WiFi "Preflight" checklist to sending data to Ubidots Cloud

Before trying to send data to Ubidots using your WiFi and Cellular modules, mitigate errors with this preflight checklist.
Written by Maria Carlina Hernandez
Updated over a week ago

What is the difference between the Educational and Business licenses?

What to consider when choosing between Educational vs Business Licenses?
Written by Maria Carlina Hernandez
Updated this week

Can I control my devices from Ubidots?

Yes you can control your devices from Ubidots. Learn how you can do this using MQTT or HTTP
Written by Maria Carlina Hernandez
Updated over a week ago

I can't find the "Sources" tab

Written by David Sánchez
Updated over a week ago

Is Ubidots Secure?

How Ubidots manages security and what are some best practices to keep your data safe.
Written by Jose Garcia
Updated over a week ago

What are Variables?

Learn the definition of a Ubidots variable
Written by David Sánchez
Updated over a week ago

What are "dots"?

A "dot" - as in "Ubidots"- is the term we coined to every sensor data-point
Written by David Sánchez
Updated over a week ago

How long is my data stored for?

Data retention considerations based on your account type
Written by Gustavo Andrés Angulo
Updated over a week ago

How many "dots" can I send in the standard account?

Written by Gustavo Andrés Angulo
Updated over a week ago

How much are credits worth?

Learn how your credits balance is consumed as you use our platform
Written by Gustavo Andrés Angulo
Updated over a week ago

How Ubidots Credits Work

Frequently Asked Questions (FAQs) about our standard licensing and Ubidots Credits
Written by Gustavo Andrés Angulo
Updated over a week ago